Assistance

Become a seller

Frequently Asked Questions

Frequently
Asked Questions

  • When will my order be shipped?
  • I haven't received my package, but it still says "delivered".
  • The VAT tax is asked to be paid again, what should I do?
  • More questions

  • What is the Free Returns service?
  • What is Buyer Protection?
  • What happens after the return and refund request?

  • I can't log in to my account. What to do
  • How to add, register and delete a card on AliExpress?
  • How do I change my email address?
  • More questions


I did not receive my order. What can I do ?
I have not received my refund. What can I do?
How can I request a return and refund?
How can I cancel my order?
Why was my order closed?
How do I track my package?
The product I received does not match the description. What to do ?
How can I return an item?
I can't find my order on my account
How can I contact a seller?

Safety First! Always obey the rules of the road. Obey all traffic signals, signs, and laws. Get in the mindset of “driving” your bike not just “riding” your bike. This will help you be a more focused and legally compliant bike rider.

If your helmet suffers any kind of impact, no matter how small, its protective qualities will be compromised. You should replace your helmet before riding again. Lastly, a riding helmet should fit snug on your head. If your helmet ever becomes too loose or too tight, it's time for a new one.

Before going on a long ride, take your bike around the block and make sure it is safe to ride. First of all, your tires are going to be deflated, it is normal after long periods of time on storage. Inflate them close to the recommended level, you can find that in the wall of the tire.

When riding, always: 1) Go With the Traffic Flow. 2)Ride on the right in the same direction as other vehicles. ... 3) Obey All Traffic Laws. A bicycle is a vehicle and you're a driver. ... Yield to Traffic When Appropriate. ... 4) Be Predictable. ... 5) Stay Alert at All Times. ... 6) Look Before Turning. ... 7) Watch for Parked Cars

Help when you need it

We’re committed to helping our 1.8 million sellers thrive, with support and education for shops big and small.

Talk to us

Reach our support staff by email whenever you have a question about selling on Etsy.

Tips for success

Learn best practices for your business with our always-updating Seller Handbook.

Seller newsletter

Read the Baob'Arts Success newsletter for tips on improving your shop, delivered straight to your inbox.

Get advice

Ask questions and find a community of sellers like you in Etsy’s forums and Teams.

Want more information? Here are some resources to help you get started. Still have more questions? Feel free to contact us.

Ready to start selling?

In just a few minutes your shop can be open for business.